Cancellation: free cancellation within 48 hours prior the beginning of the tour; a 50% cancellation fee will be applied with a notice of less than 48 hours prior the beginning of the tour.; the tour will be paid in full for no show.

Languages: tours are guaranteed with a minimum of 2 participants in each language; tours are arranged in different languages, it is possible to share a vehicle with people of different nationality.

Modification of Itinerary: due to force majeure Etna Passion can change the itinerary, guaranteeing, however, the length and quality of the service.